Spanish Speaking Front Office Coordinator - Melrose Park, IL

Athletico•Melrose Park, IL

2d•Onsite

About The Position

The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless, exceptional front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). Fluency in Spanish is required. The position is based in Melrose Park, Illinois. The coordinator manages patient registration, insurance verification, scheduling, payment collection, and related communications. The role also supports patient engagement, team training, and continuous improvement in front-office operations. The listed hourly pay range is $16.60 to $23.50; individual base pay depends on factors including work location, role responsibilities, and relevant experience and skills.

Requirements

High school diploma or GED.
Fluency in Spanish; the posting states that the candidate must be fluent in Spanish.
Proficient English reading, writing, and speaking skills.
1–2 years of customer service experience required.
Excellent customer service and issue-resolution skills in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools accurately.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technology quickly.
Strong written and verbal communication skills, including explaining financial responsibilities and digital tools clearly to patients.
Strong organization and time-management skills, with attention to detail and data-entry accuracy.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to perform office activities that include extended periods sitting or remaining stationary, stooping, kneeling or crouching, moving around the office, communicating verbally and in writing, fine hand manipulation, and keyboarding; visual abilities include near and distance vision, peripheral vision, depth perception, and adjusting focus.

Nice To Haves

1–2 years of healthcare administration experience preferred.
Knowledge of healthcare insurance benefits and coverage preferred.
Experience requesting and managing customer payments preferred.

Responsibilities

Deliver a welcoming front-office experience, resolve issues promptly, and foster positive patient interactions.
Complete patient intake and registration, verify demographics and insurance eligibility, and confirm authorization requirements.
Explain patients’ financial responsibilities and payment options, and help them use digital tools such as the patient portal.
Collect payments at the time of service and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access.
Monitor performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve insurance and scheduling issues and escalate as needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support improvement initiatives.
Coordinate timely, accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training to maintain front-office proficiency and team flexibility.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, dental and vision insurance; eligibility begins on the first day of employment.
Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
Company-paid short- and long-term disability, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, with accrual beginning immediately upon hire.
Six major holidays off and two floating holidays yearly.
Additional compensation opportunities beyond base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.