Front Office Coordinator (Spanish Speaking Preferred)- Chicago (Garfield Ridge), IL

Athletico Physical Therapy•Chicago, IL

11d•$17 - $24•Onsite

About The Position

The Front Office Coordinator, also referred to as the Patient Experience Coordinator (PEC), ensures accurate patient intake and financial clearance while providing a seamless front-office experience. The role maintains compliance and data integrity and supports revenue cycle performance. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The position is based in Chicago (Garfield Ridge), Illinois. The schedule is Monday and Wednesday, 10:30 a.m.–7:00 p.m.; Tuesday and Thursday, 7:00 a.m.–3:30 p.m.; and Friday, 8:00 a.m.–4:30 p.m. Spanish is preferred. The stated hourly pay range is $16.60–$23.50. Athletico describes its mission as “Extraordinary people improving lives” and emphasizes supporting its team in providing transformative patient care.

Requirements

High school diploma or GED.
1–2 years of customer service experience required.
Ability to read, write, and speak English proficiently.
Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools for data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Excellent written and verbal communication skills, including ability to clearly explain financial responsibilities and digital tools to patients.
Strong organizational and time-management skills, with attention to detail and accuracy in data entry.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

Spanish language skills preferred.
1–2 years of healthcare administration experience preferred.
Knowledge of healthcare insurance benefits and coverage preferred.
Experience requesting and managing customer payments preferred.

Responsibilities

Deliver an exceptional front-office experience by greeting patients, resolving issues promptly, and ensuring positive interactions.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, accurately and in compliance with applicable standards.
Educate patients about financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to optimize provider availability and patient access in line with organizational standards.
Monitor and achieve key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities in coordination with the clinical team.
Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, with eligibility beginning on the first day of employment.
Dental and vision insurance, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and accidental death and dismemberment (AD&D) insurance.
Supplemental life insurance for employees, spouses, and children.
Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of paid time off, accruing immediately upon hire.
Six major holidays off and two floating holidays yearly.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.