Front Office Clinic Assistant - Bilingual Spanish Preferred

Planned Parenthood Columbia Willamette • Milwaukie, OR

1d • $20 - $30 • Onsite

About The Position

Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant for its Milwaukie Health Center in Milwaukie, Oregon. The role is often the first point of contact for patients and helps create a welcoming, respectful, and supportive care experience. The assistant supports patients through appointments and helps with the daily operations of a busy health center, while providing compassionate, inclusive, and judgment-free service to people from diverse backgrounds.

This is a full-time, onsite position scheduled for 37.5 hours per week. The regular schedule is Tuesday 11:30 a.m.–7:30 p.m., Wednesday 11:00 a.m.–7:00 p.m., Thursday 8:30 a.m.–4:30 p.m., Friday 8:00 a.m.–4:00 p.m., and Saturday 7:30 a.m.–3:30 p.m. Candidates must be able to reliably work this schedule, including Saturdays. Employees may occasionally be requested or required to work other days, hours, and locations to meet operational needs.

The hourly pay range is $20.37–$29.68. This is a represented, hourly, non-exempt position; starting wage placement is based on relevant experience and internal equity under the collective bargaining agreement. Eligible employees may receive a bilingual premium of $1.72 per hour or an interpreter-level premium of $3.44 per hour, subject to applicable proficiency requirements. Spanish bilingual skills are preferred but not required.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience, preferably in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to provide welcoming, respectful service to people from diverse backgrounds.
• Comfort using computers and learning new software systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Commitment to patient confidentiality, inclusion, and equitable access to health care.
• Ability to reliably work the stated schedule, including Saturdays.

Nice To Haves

• Experience in a health care setting, medical office, or patient-facing role.
• Experience with scheduling, registration, insurance verification, or payment processing.
• Familiarity with electronic health records (EHR).
• Bilingual Spanish skills or proficiency in another language; Spanish is preferred but not required.

Responsibilities

• Welcome patients and assist with appointment check-in and check-out.
• Schedule appointments and respond to patient questions in person and by phone.
• Register patients and maintain accurate demographic and insurance information.
• Explain payment options, collect payments, and assist with financial paperwork.
• Maintain accurate patient records using the electronic health record (EHR) system.
• Coordinate with clinicians and other health center staff to keep visits running smoothly.
• Help patients navigate paperwork, services, and next steps in their care.
• Protect patient privacy and maintain confidentiality.
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds.

Benefits

• Paid time off (up to 4 weeks, increasing over time).
• 9 paid holidays.
• Medical, dental, and vision insurance for eligible employees.
• 403(b) with 6% employer match.
• Free, confidential counseling and support through the EAP.
• Ongoing training and professional development.
• Bilingual premium of $1.72 per hour for eligible employees meeting applicable proficiency requirements.
• Interpreter-level premium of $3.44 per hour for eligible employees meeting applicable proficiency requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED