Bilingual Front Office Assistant

Medlink Georgia•Gainesville, GA

7d•$17 - $18

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Front Office Assistant to support healthcare professionals in delivering patient-centered care. The assistant serves as a first point of contact for patients and visitors and performs front-office, clerical, scheduling, documentation, payment, and care-team support duties. The role includes maintaining accurate electronic health records, helping patients understand available financial assistance, and ensuring patients receive information and support related to their visits and ongoing care.

Requirements

Graduation from an approved MOA program or technical school business program and one year of experience; or a high school diploma or equivalent and at least one year of related healthcare secretarial experience; or a high school diploma or equivalent and three years of general secretarial experience.
Some knowledge of medical terminology.
Skill using a computer, copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment to complete assigned tasks.

Responsibilities

Greet and serve patients and visitors, providing exceptional customer service.
Answer and route telephone calls, create patient cases as appropriate, and return patient voicemail and email messages in a timely manner.
Schedule appointments in the electronic health record and maintain provider schedules by moving appointments, following up on no-shows, and reminding patients of upcoming appointments.
Respond promptly to appointment messages and requests received by phone and through the patient portal.
Document and update patient demographic information in the electronic health record; scan registration and other relevant documents into the record.
Verify insurance eligibility when it cannot be verified electronically, and document insurance and sliding fee scale policies in the patient record.
Educate patients about the sliding fee scale and determine eligibility by verifying income.
Obtain signed patient release forms and collect payments when services are rendered.
Keep the patient reception area clean, neat, and presentable.
Participate in and assist with documentation of daily huddles; follow the daily financial audit checklist and participate in end-of-day reconciliation.
Assist with billing and claim creation for services rendered.
Maintain the clinical inbox and complete assigned inbox tasks by the end of the day.
Work positively with administrative and center staff and participate as a member of the patient's care team.
Educate patients about the Patient-Centered Medical Home (PCMH) and how the care team can help them.
Ensure patients receive a copy of their visit summary, leave with an appointment, and do not face transportation barriers; ensure each patient has an identified primary care provider.
Perform other administrative and clerical duties as assigned.