Bilingual Front Office Assistant
SMILE STARTERS DENTAL•Asheville, NC
•Onsite
About The Position
Smile Starters is a general dental practice serving children and young adults ages 1–20, with a focus on educating patients about lifelong oral health. The Bilingual Front Office Assistant supports communication with non-English-speaking patients and their families while handling front-desk and clerical duties in a busy, supportive office environment. The role includes patient reception, appointment coordination, records and billing support, insurance tasks, and interpretation for clinical staff and patients as needed.
Requirements
- Associate’s degree or higher.
- At least 1 year of experience in a medical or dental office.
- Experience in a dental or medical office environment.
- Fluent in Spanish and English; bilingual ability is required.
- Strong computer skills.
- Friendly, professional demeanor and excellent communication skills.
- A can-do attitude and willingness to help the team.
- Desire and aptitude to learn and grow in a dental or medical office.
Nice To Haves
- Familiarity with NCTracks.
Responsibilities
- Greet and communicate with patients and families in a friendly, professional manner.
- Check in patients and update paperwork and electronic records.
- Answer incoming phone calls and respond to patient inquiries.
- Schedule new and follow-up patient appointments.
- Confirm appointments by phone, text, or email.
- Follow up with patients who missed appointments.
- Check out patients, collect patient portions of visits, and schedule future appointments.
- Reconcile procedures performed with those billed.
- Process insurance claims and verify eligibility.
- Interpret for clinical staff and patients as needed.
- Perform other duties as assigned to support the team.
Benefits
- Competitive salary with performance incentives.
- Paid time off.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Short-term disability insurance.
- Supplemental life insurance.
- Company-paid basic life insurance.
- Company-paid long-term disability.
- Retirement plan options.
- Friendly, supportive, and collaborative team environment.
- Opportunity for career growth within a well-established pediatric-focused practice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
