Bilingual Front Office Assistant

Medlink Georgia•Gainesville, GA

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Bilingual Front Office Assistant to support healthcare professionals and provide patient-centered service in Gainesville, Georgia. The position serves as a first point of contact for patients and visitors and performs front-office, scheduling, recordkeeping, financial, and administrative duties. The assistant also helps patients navigate their care, supports care-team coordination, and contributes to a clean, welcoming reception area.

Requirements

Bilingual ability, as indicated by the job title; specific languages are not stated.
One of the following education and experience combinations: graduation from an approved MOA program or technical school business program and one year of experience; a high school diploma or equivalent and at least one year of related healthcare secretarial experience; or a high school diploma or equivalent and three years of general secretarial experience.
Some knowledge of medical terminology.
Computer skills and ability to use a copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment when completing assigned tasks.

Responsibilities

Greet and assist patients and visitors, providing exceptional customer service.
Answer and route telephone calls, create patient cases as appropriate, and return patient voice and email messages promptly.
Schedule appointments in the electronic health record and maintain provider schedules by rescheduling appointments, following up on no-shows, and reminding patients of upcoming appointments.
Complete and update patient demographic information in the electronic health record; scan registration materials and other relevant documentation; and document insurance and sliding-fee-scale policies accurately.
Verify insurance when electronic eligibility verification is unavailable, explain sliding fee scale discounts, and determine eligibility by verifying income.
Obtain signed patient release forms.
Keep the patient reception area clean, neat, and presentable.
Collect patient payments when services are rendered, follow the daily financial audit checklist, participate in end-of-day reconciliation, and assist with billing or claim creation.
Participate in and help document daily huddles; complete assigned clinical inbox tasks by the end of the day.
Respond promptly to appointment requests and messages received by phone or patient portal.
Educate patients about PCMH and how the care team can help them.
Participate as a member of patients' care teams and work collaboratively with administrative and center staff.
Ensure patients receive a copy of their visit summary, leave with an appointment, have no transportation barriers, and have an identified primary care provider.
Perform other assigned administrative and clerical duties.