Front Office Representative- Bilingual

Southwest Behavioral & Health Services • Phoenix, AZ

12d • Onsite

About The Position

Southwest Behavioral and Health Services is seeking a dedicated, empathetic, organized Front Office Representative to join its Metro Outpatient Clinic team. The role supports the clinic by processing medication refill requests, prior authorizations, and lab results; managing prescriber schedules; and serving as a liaison among consumers, prescribers, and clinical staff. Medical Assistants are encouraged to apply. This is a full-time, 40-hour-per-week position. The employee may be expected to work at various SB&H locations as required. Duties may change, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Southwest Behavioral & Health Services is a nonprofit, community-based behavioral health provider with more than 115 sites, over one thousand employees, and 40 years of experience. The organization describes its workplace culture as Empowered Belonging, emphasizing voice and visibility, fair access, connection, learning and growth, and wellbeing and safety. SB&H is a drug-free workplace and requires drug screening. It is an equal employment opportunity employer.

Requirements

• High school diploma or GED.
• Prior clerical experience; behavioral health setting experience is preferred. Consideration may be given for coursework in lieu of part of the experience requirements.
• Fingerprint clearance issued by the Arizona Department of Public Safety, or eligibility to receive clearance upon hire.

Nice To Haves

• Completion of a Medical Assistant training program is highly preferred.
• Medical Assistant certification is preferred.
• One to two years of experience in a medical or behavioral health background is preferred.
• Bilingual in English and Spanish.

Responsibilities

• Process refill requests, medication issues, and prior authorizations.
• Process and monitor lab results.
• Administer injections as needed.
• Make requested client contact calls for customer service follow-up and complaint resolution.
• Manage prescriber schedules, including blocking documentation time and scheduling meetings.
• Establish, update, and maintain client databases and schedule consumer appointments.
• Maintain accurate, thorough, and current documentation of consumer contacts and services received or provided.
• Coordinate transportation as clinically necessary and appropriate.
• Coordinate care and needs in accordance with established policies, procedures, and clinical protocols.
• Obtain vital signs for prescribers.
• Schedule medication, counseling, and intake appointments.
• Complete intake referrals and screening.
• Call to reschedule appointments when clinical staff are unexpectedly unavailable.
• Perform general clinic clerical duties as requested or assigned by the Front Office Supervisor, Program Director, and/or Administrative Coordinator.
• Greet consumers and answer incoming phone calls by the third ring.
• Check clients in and out.
• Confirm and update consumer contact information.
• Verify consumer eligibility and enrollment before appointments, including AHCCCS, RBHA/agency, Limited Income Subsidy, and Medicare Part D.
• Process transfer requests.
• Collect client fees and copayments.
• Work at various SB&H locations as required.

Benefits

• Three weeks of paid time off in the first year, with increased accruals after continued service.
• Ten paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Retirement account with a 40% company match up to a 10% deferral.
• Career development and a culture of internal promotion.
• Tuition reimbursement and discount degree programs.
• Employee Assistance Program.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED