Bilingual Medical Front Office

Las Vegas Urology LLP • Las Vegas, NV

5d

About The Position

Las Vegas Urology is seeking a patient-focused, team-oriented Bilingual Front Office employee to support the practice’s patients and oversee front-office flow. The role includes greeting patients, managing check-in and check-out, scheduling follow-up appointments, processing payments, handling patient paperwork and information, and coordinating office tasks. The employee is expected to provide excellent customer service, maintain confidentiality, and follow HIPAA guidelines. The position involves contact with patients and may require working in stressful situations.

Requirements

• High school diploma or GED.
• One to three years of experience in a medical office.
• Bilingual ability is required.
• Knowledge of front-office procedures.
• Skill in operating practice management systems.
• Ability to read, understand, and follow oral and written instructions.
• Ability to handle stressful situations.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Responsibilities

• Open and close the office, arrive on time, and maintain consistent attendance.
• Answer phone calls within three rings and greet patients professionally.
• Check patients in and out, verify demographic information, collect payments and copayments, and ensure payment batches balance accurately.
• Scan new-patient paperwork and provide patients with appropriate handouts according to procedure.
• Schedule follow-up appointments and arrange referred appointments while patients are still in the office.
• Call no-show patients to reschedule and task or route the physician or medical assistant with the reason and outcome.
• Complete tasks assigned through UroChart.
• Check batch accuracy at the end of each shift and resolve problems with money collected the previous day.
• Ensure office mail is sent daily.
• Call in laboratory and diagnostic orders or give patients lab slips.
• Make second confirmation calls for the following day and work the bumped list as assigned.
• Order office supplies.
• Work overtime when requested.
• Follow the employee manual and maintain confidentiality in accordance with HIPAA guidelines and regulations.
• Provide excellent customer service and maintain effective working relationships with patients, employees, and the public.

Benefits

• Medical insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• Dental insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• Vision insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• Life insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• 401(k) after one year of employment.
• Profit sharing after one year of employment.
• PTO accrual.
• Eight paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED