Bilingual Medical Front Office

Las Vegas Urology LLP • Las Vegas, NV

7d • $18 - $20

About The Position

Las Vegas Urology is seeking a patient-focused, team-oriented bilingual front office employee to support a growing, well-respected urology practice. The role is responsible for greeting patients, managing check-in and check-out, scheduling follow-up appointments, and overseeing front-office flow. It also handles patient payments, scheduling and referral coordination, records and demographic updates, phones, office mail, supplies, and daily opening and closing tasks. The employee must maintain confidentiality and follow HIPAA guidelines, provide excellent customer service, and be willing to work overtime when requested.

Requirements

• High school diploma or GED.
• One to three years of experience in a medical office.
• Bilingual ability is required.
• Knowledge of front-office procedures.
• Skill in operating practice management systems.
• Ability to read, understand, and follow oral and written instructions.
• Ability to handle stressful situations and establish and maintain effective working relationships with patients, employees, and the public.
• Excellent customer service skills.

Responsibilities

• Open and close the office; arrive on time and maintain consistent attendance.
• Answer phone calls within three rings and greet patients professionally.
• Check patients in and out, collect co-payments and other payments, and ensure funds balance at the end of the shift.
• Scan new-patient paperwork and update existing patients’ information, including verifying demographic details.
• Schedule follow-up appointments and provide patients with procedure-related handouts.
• Contact no-show patients to reschedule and route the reason and outcome to the physician or medical assistant.
• Complete tasks assigned through UroChart.
• Check batch accuracy at the end of each shift and resolve problems with funds collected the previous day.
• Ensure office mail is sent daily.
• Schedule appointments with referred providers while the patient is still in the office.
• Call in laboratory and diagnostic orders or provide patients with lab slips.
• Make second confirmation calls for the following day.
• Work the bumped list as assigned.
• Order office supplies.
• Follow the employee manual and maintain confidentiality in accordance with HIPAA guidelines and regulations.
• Work overtime when requested.

Benefits

• Medical, dental, vision, and life insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• 401(k) and profit sharing after one year of employment.
• PTO accrual.
• Eight paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED