Front Office Clinic Assistant - Bilingual Spanish Preferred
About The Position
The Front Office Clinic Assistant helps patients navigate their visits and supports daily operations at a busy health center. The role welcomes patients, assists with check-in and check-out, schedules appointments, answers questions in person and by phone, registers patients, and maintains accurate demographic and insurance information. It also involves explaining payment options, collecting payments, assisting with financial paperwork, maintaining records in the electronic health record (EHR) system, and coordinating with clinicians and other health center staff so visits run smoothly. The assistant helps patients with paperwork, services, and next steps in their care while protecting privacy and providing compassionate, inclusive, and judgment-free service to people from diverse backgrounds. This is a full-time, onsite position at the Milwaukie Health Center in Milwaukie, Oregon, scheduled for 37.5 hours per week. The regular schedule is Tuesday 11:30 a.m.–7:30 p.m., Wednesday 11:00 a.m.–7:00 p.m., Thursday 8:30 a.m.–4:30 p.m., Friday 8:00 a.m.–4:00 p.m., and Saturday 7:30 a.m.–3:30 p.m. Employees may occasionally be requested or required to work other days, hours, and locations to meet operational needs. The position is represented and hourly (non-exempt), with a wage range of $20.37–$29.68 per hour. Starting wage placement is based on relevant experience and internal equity, and most new hires start toward the lower end of the range. Eligible employees who meet applicable proficiency requirements may receive a bilingual premium of $1.72 per hour or an interpreter-level premium of $3.44 per hour. Bilingual Spanish skills are preferred but not required.
Requirements
- High school diploma or equivalent.
- At least two years of customer service experience, preferably in a fast-paced environment.
- Strong communication, organization, and problem-solving skills.
- Ability to provide welcoming, respectful service to people from diverse backgrounds.
- Comfort using computers and learning new software systems.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to work independently and collaboratively as part of a team.
- Commitment to patient confidentiality, inclusion, and equitable access to health care.
- Ability to reliably work the stated schedule, including Saturdays.
Nice To Haves
- Experience in a health care setting, medical office, or patient-facing role.
- Experience with scheduling, registration, insurance verification, or payment processing.
- Familiarity with electronic health records (EHR).
- Bilingual Spanish skills or proficiency in another language.
Responsibilities
- Welcome patients and help them check in and out of appointments.
- Schedule appointments and respond to patient questions by phone and in person.
- Register patients and maintain accurate demographic and insurance information.
- Explain payment options, collect payments, and assist with financial paperwork.
- Maintain accurate patient records using the electronic health record (EHR) system.
- Coordinate with clinicians and other health center staff to keep patient visits running smoothly.
- Help patients navigate paperwork, services, and next steps in their care.
- Protect patient privacy and maintain confidentiality.
- Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds.
Benefits
- Paid time off (up to 4 weeks, increasing over time).
- 9 paid holidays.
- Medical, dental, and vision insurance for eligible employees.
- 403(b) with 6% employer match.
- Free, confidential counseling and support through the EAP.
- Ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
