Spa Front Desk Receptionist
About The Position
The Spa Front Desk Receptionist provides customer-focused service to members and guests, supporting spa reservations, phone inquiries, retail sales, and merchandising. The role helps maintain cleanliness and order in the spa lounges, restrooms, and common areas. Days needed are Monday, Thursday, and Sunday. The receptionist supports the Salamander Spa Experience by following facility and company standards, greeting visitors, explaining spa treatments and facilities, and assisting guests with locker-room access and amenities. The position also handles daily cash-till and opening and closing procedures, attends product training and company meetings, and performs other duties as requested by the Director of Spa.
Requirements
- High school diploma or GED.
- Previous customer service or resort experience; spa experience is preferred.
- At least 2 years of front desk experience answering phones and service-industry experience.
- Ability to speak, read, write, and understand the primary workplace language(s).
- Ability to read and write to facilitate communication.
- Good verbal and written communication skills.
- Proficiency with appropriate computer skills and office equipment.
- Effective leadership skills and a strong work ethic.
- Excellent customer service skills.
- Efficient, well organized, and able to handle multiple duties simultaneously.
- Energetic, enthusiastic, and motivational.
- Professional manner, discretion, and appearance.
- Ability to show initiative and make decisions.
- Strong team player.
- Must be able to work at least one weekend shift per week.
- Ability to lift 25 lbs.
- Ability to stand or sit for long periods.
- Awareness of proper body mechanics to prevent injury.
- Ability to bend, stretch, twist, stoop, kneel, or reach with the body, arms, and/or legs.
- Ability to work effectively in a stressful environment, communicate with others, deal effectively with customers, and accept constructive criticism from supervisors.
- Ability to change activities frequently and cope with interruptions.
Nice To Haves
- Book4Time software knowledge.
- Previous spa experience.
- Creativity in marketing, promotion, and programming.
Responsibilities
- Answer phones and accurately book, change, and cancel spa appointments.
- Acknowledge and greet everyone entering and leaving spa facilities.
- Provide detailed descriptions of spa treatments, packages, services, facility features, and operating hours.
- Assist in all areas of the spa as directed by a supervisor or manager.
- Manage the cash till daily and follow company opening and closing paperwork procedures.
- Conduct and handle retail sales and assist with retail merchandising.
- Escort spa guests to changing areas and explain locker-room, bathroom, and shower setups and use.
- Attend product training and company meetings.
- Help ensure that facility access is limited to actual members and guests and that the facility remains safe and secure.
- Maintain facility cleanliness and order, including sweeping, mopping, vacuuming, and taking out trash.
- Restock linens and replenish shower and sink amenities.
- Perform other duties as requested by the Director of Spa.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
