Front Desk Attendant/Spa Receptionist
About The Position
AIRE Ancient Baths is seeking a Front Desk Attendant/Spa Receptionist for its Tribeca location. The role welcomes clients and visitors, checks clients in for appointments and introduces them to the beginning of their spa experience. After sessions, the attendant checks clients out, discusses their experience, and handles payments. The attendant is expected to know the company well enough to answer client inquiries clearly and completely, while providing first-class service in keeping with AIRE’s luxury standards. The position also involves maintaining the reception area's presentation, creating gift packages, and operating the company’s reservation system.
Requirements
- Experience providing direct customer service in the hospitality industry is required.
- Proficiency in Microsoft Office.
- Punctuality, reliability, and flexibility with scheduling according to business needs.
- Organization and ability to follow detailed instructions.
- Strong oral and written communication skills.
- Strong customer-service mindset and experience serving high-end clientele.
- Friendly, energetic, outgoing, and personable demeanor.
- Ability to multitask, stay calm under pressure, and work quickly and efficiently.
Nice To Haves
- Experience in a luxury business and/or spa.
- Bilingual English and Spanish.
Responsibilities
- Welcome visitors and clients and provide first-class customer service.
- Check clients in for appointments and guide them through the start of their spa experience.
- Check clients out after sessions, engage with them about their experience, and handle cash.
- Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
- Listen to clients, anticipate their needs, and answer inquiries.
- Remain calm under pressure while multitasking and working quickly and efficiently.
- Treat visitors, clients, co-workers, and managers courteously and respectfully.
- Take responsibility for the presentation and appearance of the reception area.
- Build gift packages for clients and perform other tasks as needed.
- Operate the company’s reservation system.
Benefits
- $20 per hour plus tips.
- United Healthcare medical, dental, and vision insurance.
- Five days of PTO.
- Seven sick days.
- Growth opportunities.
- 401K savings plan.
- Commuter Benefits Program.
- Complimentary bath experience once a month.
- Employee bath experience discounts, including for friends and family.
- Employee Perks Program (TicketsAtWork).
- Employee Referral Bonus Program.
- Employee discounts for Blink Fitness Gyms.
- Welcoming and inclusive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
