Medical Receptionist / Front Desk (South Austin) - Texas Orthopedics

ORTHOLONESTAR MSO LLC • Austin, TX

9d • $18 - $23 • Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist / Front Desk employee for its South Austin location. The role performs reception-area responsibilities, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service. The position also handles patient communications, records and fax workflows, appointment preparation, payment balancing, and related administrative tasks in a busy medical office.

Requirements

• High school diploma.
• Previous experience in a medical office setting.
• Computer experience.
• Fluency in Spanish (required).
• Knowledge of medical and insurance terminology.
• Attention to detail.
• Ability to multitask between multiple applications.
• Effective oral and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer telephone calls, schedule appointments, and direct callers to appropriate departments.
• Schedule and reschedule appointments, including physical therapy appointments, while following insurance rules, limitations, and physician preferences.
• Confirm appointments in advance and contact patients when necessary.
• Prepare clinic schedules and identify potential issues before patient visits.
• Greet patients, check them in, and help them complete intake forms.
• Confirm, capture, and correct patient demographic and insurance information.
• Verify insurance and benefits, identify remaining deductibles and copays, and collect the appropriate payments.
• Collect and scan patients’ insurance cards and photo IDs.
• Mail no-show letters daily.
• Review daily superbills for completion, make necessary edits, and ensure the correct payment is collected at checkout.
• Balance payments received and prepare the daily deposit.
• Complete scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make second and third attempts to reach patients who left messages.
• Provide explanations of benefits to patients and explain balances as needed.
• Fax DWC forms to the appropriate recipients.
• Sort and identify medical information for scanning or queuing into the EMR system.
• Sort faxes, address fax failures, and distribute faxes to appropriate departments.
• Assist with Release of Information requests, completing them in the office or sending them to a third party as appropriate.
• Perform other duties as assigned.

Benefits

• Medical insurance with VIP Health Advocate Service.
• Health Savings Account (HSA) with employer contribution.
• Flexible Spending Account (FSA).
• Dental coverage.
• Vision coverage.
• Seven to eight paid holidays each year.
• 12 PTO days to start, increasing with tenure up to 22 days.
• 401(k) with Safe Harbor contribution and profit sharing once eligible.
• Life insurance.
• Short- and long-term disability.
• Additional supplemental plans.
• Mileage reimbursement and travel time for eligible positions.
• Colleague Recognition Program.
• Employee Assistance Program and well-being support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED