Medical Receptionist (Northwest Austin) - Texas Orthopedics
About The Position
Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Receptionist for its Northwest Austin location. The role performs reception-area responsibilities, primarily checking patients in and out, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at the time of service. The receptionist supports clinic operations and patient experience by handling communications, records, scheduling, payment processing, and related administrative tasks. The position works indoors as part of a team. The work involves continuously handling multiple tasks simultaneously and frequently performing tedious, exacting work in high-volume conditions with frequent task changes. Noise is rarely extreme.
Requirements
- High school diploma.
- Previous experience in a medical office setting.
- Computer experience.
- Knowledge of medical and insurance terminology.
- Attention to detail.
- Ability to multitask between multiple applications.
- Ability to communicate effectively orally and in writing.
- Ability to work in a fast-paced environment.
- Adequate visual acuity to read and the ability to interpret and understand written material.
Nice To Haves
- Fluency in Spanish is preferable.
Responsibilities
- Answer telephone calls, schedule appointments, and redirect callers to appropriate departments as needed.
- Schedule and reschedule patient appointments, observing insurance rules and limitations and physician preferences, including for physical therapy appointments.
- Confirm appointments in advance and contact patients when necessary.
- Prepare clinic schedules and identify issues before patient visits.
- Greet patients, check them in, and help them complete required intake forms.
- Confirm, capture, and correct changes to patient demographic and insurance information.
- Verify insurance and obtain benefit information, including remaining deductible amounts and copays to collect.
- Collect patient payments according to benefits and information in the EHR and other applicable software.
- Collect and scan patients’ insurance cards and photo IDs.
- Mail no-show letters daily.
- Review daily superbills for completeness, make necessary edits, and collect the correct payment at checkout.
- Balance payments received and prepare the daily deposit.
- Complete scheduling tasks, messages, requests, referrals, and faxes.
- Return voicemails and make second and third attempts to reach patients who have left messages.
- Provide explanations of explanation-of-benefits statements and patient balances as needed.
- Fax DWC forms to the appropriate recipients.
- Sort and identify medical information for scanning or queuing into the EMR system.
- Sort faxes, assist with fax failures, and distribute materials to the appropriate departments.
- Assist with Release of Information requests by completing them in the office or sending them to a third party.
- Perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service.
- Health Savings Account (HSA) with employer contribution.
- Flexible Spending Account (FSA).
- Dental coverage.
- Vision coverage.
- 7–8 paid holidays each year.
- 12 PTO days to start, increasing with tenure up to 22 days.
- 401(k) with Safe Harbor contribution plus profit sharing, once eligible.
- Life insurance.
- Short- and long-term disability.
- Additional supplemental plans.
- Mileage reimbursement and travel time for eligible positions.
- Colleague Recognition Program.
- Employee Assistance Program and well-being support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
