Front Desk Receptionist

PJI Law • Fairfax, VA

18d • Onsite

About The Position

PJI Law, PLC, a boutique, service-focused, fast-growing Virginia law firm, is hiring a full-time Welcome Specialist for its Fairfax location. This receptionist and office-support role serves as the firm’s first point of contact and is central to providing clients, guests, and team members with a positive, welcoming experience. The position includes reception, office operations, and administrative responsibilities. Legal experience is not required, and training will be provided. The firm describes the role as an opportunity for a motivated professional to grow into more specialized or managerial positions.

The successful candidate will be positive, energetic, friendly, helpful, and comfortable speaking with people. The role requires maintaining a consistently caring and professional manner, handling competing priorities, and responding gracefully to occasional difficult situations. The receptionist will help build client relationships and support an excellent client experience, including recognizing important life events that may warrant congratulations or condolences. The position may involve supporting other firm roles and covering for team members as needed.

The firm describes its workplace as a supportive team environment with reasonable expectations intended to support work-life balance. It reports having received Great Place to Work certification each year since 2022 and placement on the Inc. 5000 list each year since 2023.

The hourly, non-exempt position pays $18.00–$21.00 per hour, equivalent to an estimated $37,440–$43,680 annually based on a 40-hour workweek. Team members may also be eligible for performance-based bonuses potentially around $1,800 annually. Applicants must submit a PDF resume, a cover letter, a response containing only the spelling mistake in the posting, and a video of no more than two minutes answering the specified question about comforting a distraught client.

Requirements

• Experience in customer service in a client-facing role, with a focus on client satisfaction and exceptional client experiences.
• Ability to multitask, be flexible, think on one’s feet, adapt to change and shifting priorities, and make decisions using good common sense.
• Excellent communication skills and the ability to genuinely connect with people.
• Excellent organizational skills and the ability to closely follow established policies and procedures.
• Strong attention to detail, including excellent spelling and grammar.
• Proficiency in Google Workspace, Microsoft Word, and Excel.
• Ability to learn new software and technology.
• Ability to go through the workday without checking social media or non-urgent personal messages.
• Must have a car, which will sometimes be needed for job-related duties.
• Positive, energetic, friendly, helpful demeanor and ability to maintain care and professionalism when handling multiple demands or difficult situations.

Nice To Haves

• A bubbly personality is a plus.
• Experience in the legal field is not required; training will be provided.

Responsibilities

• Warmly greet clients, guests, and team members and help them feel comfortable, including offering beverages.
• Create an excellent client experience consistent with the firm’s mission and help maximize positive client reviews.
• Collect payments made at reception.
• Receive, sort, and direct mail and deliveries.
• Maintain a clean reception area and conference rooms.
• Clean break rooms daily and restock supplies, food, and beverages.
• Perform general office duties, including preparing and sending documents, letters, and emails; photocopying and scanning documents; and scheduling meetings.
• Assist with maintenance of office facilities and equipment.
• Assist with coordinating events and celebrations.
• Support other firm positions and provide backup for team members when appropriate.
• Build relationships with clients and notice life events that may call for congratulations or condolences.
• Help ensure clients are happy and have a positive experience with the firm.

Benefits

• Health, dental, and vision insurance
• 401(k) with employer match
• Life and disability insurance
• Paid holidays
• Paid time off
• A full estate plan
• Fun and growth-driven team events
• Complimentary snacks and beverages
• Free and convenient parking
• Beautiful, new, clean work environment
• Performance-based bonus opportunities potentially around $1,800 annually
• Long-term growth opportunities and potential advancement into specialized or managerial positions
• Work-life balance supported by reasonable expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed