As Needed Front Desk Receptionist

Crossover Health Medical Group • Everett, WA

3d • Onsite

About The Position

Crossover Health is a national, team-based medical group focused on wellbeing and prevention. Its Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and other services, delivered in person, virtually, and through asynchronous messaging.

The Host is at the forefront of the member service experience and is an important member of the clinic team. The role supports members throughout the health center, including assisting with check-in and explaining employer-sponsored health insurance benefits such as copays and coinsurance. The Host helps facilitate a seamless, patient-centered care experience by coordinating with providers and staff and responding to member needs.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 1 year of experience in a customer service position.

Nice To Haves

• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
• Excellent interpersonal skills and ability to work effectively in a highly collaborative care team environment.
• Proven organizational skills.
• High level of ownership, accountability, and initiative.
• Experience with multitasking, issue resolution, and conflict management.
• Experience in a health care service delivery environment.
• BLS (Basic Life Support) certification.

Responsibilities

• Welcome members and handle interactions with hospitality and professionalism.
• Deliver quality service and outcomes.
• Accommodate member support requests when possible and promptly help resolve questions.
• Assist with assigned projects and special provider or patient requests.
• Support member check-in, including benefit eligibility files, check-in technology, and clinic workflows.
• Process transactions required to begin or complete visits.
• Explain employer-sponsored health insurance requirements, including copays, coinsurance, and related benefits.
• Answer calls, schedule appointments, respond to emails, and follow up on member needs.
• Collaborate with providers and staff to deliver a seamless, patient-centered care experience.
• Perform other duties as assigned.

Benefits

• 401K eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level