Front Desk Manager
Crunch Fitness - CR Holdings • Maitland, FL24d • Onsite
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Front Desk Manager
Crunch Fitness - CR Holdings•Maitland, FL
•Onsite
About The Position
The Front Desk Operations Manager at Crunch Fitness is responsible for the day-to-day member and team experience within the club. The role ensures smooth daily operations, supports member sales, retention, and satisfaction, and assists the General Manager in achieving membership goals. The manager leads onboarding, staff training, and performance coaching, while fostering a positive and welcoming environment for members and employees. This is a leadership role focused on motivating staff, improving business results, maintaining operational standards, and creating an engaging club experience. CR Fitness is a rapidly expanding Crunch Fitness franchisee operating clubs across Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona.
Requirements
- Outgoing and positive personality with strong leadership presence.
- Sales-minded, customer-service driven, and results-oriented.
- Embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members.
- Strong communication skills and the ability to coach and motivate teams.
- Organized, with strong attention to detail for overseeing billing, reporting, inventory, and cleaning systems.
- Growth-minded and able to support the General Manager in achieving membership unit targets.
Nice To Haves
- Previous leadership or operations experience in fitness, sales, or hospitality.
Responsibilities
- Create a positive, welcoming environment and deliver an exceptional first impression for members and staff.
- Drive member integration and sales performance by leading kickoff sessions, improving booking and participation percentages, and supporting ACH setup and account management.
- Support member retention through cancel-save processes, follow-up calls to cancelled members, and strategies to reduce cancellations month over month.
- Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
- Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.
- Manage cooler and drink inventory, member billing updates, and reporting accuracy.
- Conduct weekly leadership meetings with club leaders to review performance, address challenges, and drive accountability.
- Oversee implementation and follow-up on cleaning systems and protocols.
- Review daily and monthly performance reports, identify opportunities for improvement, and provide training and development solutions.
- Support the General Manager in achieving membership unit and revenue targets.
Benefits
- Competitive hourly pay
- Bonus opportunity
- Growth opportunity in a rapidly expanding company
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Paid Time Off (PTO)
- Life insurance
- Short-term disability
- Free Crunch Fitness membership
- Discounted personal training sessions
- Ongoing training and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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