Front Desk Floater
About The Position
William Douglas Management is seeking a dependable, customer-focused part-time Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association. Reporting to the Community Manager, this position covers staff absences and scheduling gaps on weekdays and weekends. There is no fixed or recurring schedule, and no minimum number of hours or shifts is guaranteed. The floater will be contacted as coverage needs arise, which may include short-notice requests. Coverage shifts may be Monday through Friday, 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m., and Saturday through Sunday, 8:00 a.m.–4:00 p.m. or 4:00 p.m.–midnight. Applicants should specify their availability for these shifts and whether they can accommodate short-notice coverage requests.
Requirements
- Prior experience working directly with clients, residents, or guests.
- Friendly, professional demeanor and a strong customer service focus.
- Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Microsoft Windows.
- Punctuality, dependability, and reliable attendance for accepted shifts.
- Flexible availability to provide weekday and weekend coverage as needed.
Nice To Haves
- Two or more years of customer service, reception, hospitality, or related experience preferred.
Responsibilities
- Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
- Greet and assist homeowners, residents, visitors, and service providers professionally.
- Follow building access procedures and accurately log visitors, packages, and other deliveries.
- Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
- Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
- Communicate relevant updates and outstanding matters to incoming staff.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
