Front Desk MSR Floater

Baton Rouge Dist Telco Federal Credit Union•Hammond, LA

9d•Onsite

About The Position

Are you a customer-focused individual with a passion for helping others and a knack for numbers? We’re currently searching for a Front Desk Member Services Representative Floater to join our team at our Hammond branch. If this sounds like you, we'd love to chat! Baton Rouge Telco FCU has been serving members in Southeast Louisiana since 1936, and we have strived to provide our members with exceptional customer service. We pride ourselves on being built for members, by members, so you can enjoy lower fees and the best rates. This position is a full-time position with no Saturdays required, offering an amazing benefits package and a fun work environment.

Requirements

Six months to twelve months of similar or related experience.
A high school education or GED.

Responsibilities

Answers questions about products and services and works to resolve problems that are within their authority to resolve.
Greets members in a welcoming manner and assists them with account and/or credit union information via phone, email, in person, live chat, etc.
Supports branch by being a backup when needed. (Example: MSR, assisting with ATM balancing, card balancing, verifying shipment, etc.).
Keeps track of walk-in members. Ensures that members are helped in a timely manner.
Identifies opportunities and cross sells/offers products and services to our members.
Performs file maintenance and account changes as needed.
Demonstrates the Credit Union's Core Values (Service with an EDGE, Solutions, Adaptability, Respect, Accountability).
Performs other job duties as assigned.