MSR

Utah Community Credit Union (UCCU)•Vineyard, UT

About The Position

As an MSR I, you provide excellent member experiences by delivering banking services accurately, professionally, and with care. You answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services that support members’ financial goals. You open and maintain consumer auxiliary accounts, assist with online and mobile banking, support members using branch technology, and process account services and transactions. These include deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards and cash advances, night drop and mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes. You maintain a balanced cash drawer, complete audits and supporting documentation, and assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes. You build long-term relationships with new and existing members through prompt, courteous communication in person, by phone, voicemail, text, and email. You provide general Credit Union information, counsel members on money management and financial matters within your role, and represent UCCU’s quality and professional reputation. You work with branch employees, area personnel, and management to support smooth branch operations. Duties include completing reports and records accurately, attending required meetings, informing management of significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. You continue developing your knowledge and performance through assigned training, certification programs, and ongoing education, while staying informed about relevant economic conditions and legal or regulatory changes. Success involves completing member transactions efficiently and accurately in accordance with policy, following security procedures, balancing monies, resolving discrepancies promptly, and completing required reports, audits, and documentation on time. It also means building positive member and coworker relationships, explaining services, assessing member needs, offering appropriate products, resolving concerns, and continuing to develop job knowledge. The role follows a regular and predictable schedule that supports reliable branch operations. Compensation is based on experience, qualifications, and market alignment. The total package includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU’s commitment to employees.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Provide accurate, professional, and caring member service; answer questions, address concerns, deescalate issues, resolve requests, and offer needs-based products and services.
Open and maintain consumer auxiliary accounts and assist members with online and mobile banking and branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, demonstrate transaction accuracy, complete audits and supporting documentation, and resolve discrepancies promptly.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Build long-term relationships with new and existing members through in-person, phone, voicemail, text, and email communication.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Work with branch employees, area personnel, and management to ensure smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Complete assigned training, certification programs, and ongoing education, and stay informed about relevant economic conditions and legal or regulatory changes.
Explain programs and services, assess member needs, offer appropriate products, and resolve member concerns courteously and promptly.