MSR

YMCA•White Township, PA

1d•$9•Onsite

About The Position

The YMCA of Indiana County is seeking a friendly, dependable Membership Services Representative to create a welcoming experience for members, guests, and program participants. As one of the first points of contact for visitors, the representative assists with memberships, program registrations, payments, facility access, and general questions while promoting YMCA programs and services. This part-time position pays $8.50 per hour. The schedule varies based on YMCA needs and may include evenings, weekends, holidays, and special events.

Requirements

High school diploma or currently pursuing a high school diploma.
Strong communication, interpersonal, and customer service skills.
Ability to accurately process payments, registrations, and membership information.
Basic computer skills and ability to learn YMCA software systems, including Daxko.
Strong organizational skills and attention to detail.
Ability to remain professional and helpful in a fast-paced environment.
Dependable attendance and punctuality.
Ability to work independently and as part of a team.
Ability to stand and walk for extended periods, occasionally bend and reach, and lift up to 35 pounds.
FBI Fingerprint Clearance (Department of Human Services) at time of hire.
Pennsylvania State Police Criminal History Clearance (PATCH) at time of hire.
Pennsylvania Child Abuse History Clearance at time of hire.
Mandated Reporter training at time of hire.
Pediatric First Aid/CPR/AED certification and required Great American Academy training must be completed within 90 days of hire.

Nice To Haves

Previous customer service, hospitality, recreation, membership services, or front desk experience.
Familiarity with YMCA programs, membership procedures, and Daxko software.
Experience handling financial transactions and resolving customer concerns professionally.

Responsibilities

Welcome members, guests, and participants in a friendly and professional manner.
Process memberships, program registrations, payments, refunds, and other transactions accurately.
Answer phone calls, respond to questions, and direct inquiries to the appropriate staff.
Explain YMCA memberships, programs, schedules, policies, and facility procedures.
Assist with member check-ins and verify membership status.
Promote YMCA programs, services, and special events.
Maintain a clean, organized, safe, and welcoming front desk area.
Complete opening and closing procedures, including balancing cash drawers when assigned.
Maintain confidentiality when handling member and organizational information.
Work with other departments to support daily YMCA operations and provide a positive member experience.
Attend required staff meetings, trainings, and professional development opportunities.
Perform other duties as assigned.