MSR

Love Where You Work•Riverton, UT

17h

About The Position

As an MSR I, you provide accurate, professional, and caring banking services to members and prospective members. You answer questions, understand and de-escalate concerns, resolve requests, and offer needs-based Credit Union products and services. You open and maintain consumer auxiliary accounts, help members with online and mobile banking and branch technology, and process a range of account and loan services. You maintain cash-drawer accuracy, complete audits and supporting documentation, and follow security and branch operating procedures. You build long-term relationships with new and existing members through in-person, phone, voicemail, text, and email communications. You provide general Credit Union information and counsel members on money management and financial matters within your role. You work with branch employees, area personnel, and management to support smooth operations, maintain accurate records, attend required meetings, communicate significant activities or concerns, and keep the work area clean and secure. You also develop your knowledge through assigned training, certification programs, and ongoing education, while staying informed about relevant economic conditions and legal or regulatory changes. Success requires efficient and accurate service in accordance with established policies and procedures, reliable security practices, accurate balancing and discrepancy resolution, timely documentation, courteous issue resolution, strong working relationships, and continued growth in job knowledge and performance. The role has a regular and predictable schedule supporting reliable branch operations and a consistent member experience. Compensation includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented approach.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Provide excellent member service by answering questions, understanding concerns, de-escalating issues, resolving requests, and offering needs-based products and services.
Open and maintain consumer auxiliary accounts.
Assist members with online and mobile banking and emerging branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Assist with loan-servicing needs, including payoffs, address changes, collateral releases, and payment due date changes.
Maintain a balanced cash drawer, demonstrate transaction accuracy, and complete audits and supporting documentation.
Communicate promptly and courteously with members in person, by phone, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Work with branch employees, area personnel, and management to support smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Build job knowledge and performance through assigned training, certification programs, and ongoing education.
Stay informed about relevant economic conditions and legal or regulatory changes that may affect the Credit Union and its members.
Follow security procedures, balance monies accurately, promptly resolve discrepancies, and complete required reports, audits, and documentation in a timely and accurate manner.
Build positive relationships with members by explaining programs and services, assessing needs, offering appropriate products, and resolving concerns courteously and promptly.
Maintain strong working relationships with co-workers across departments and management, and work a regular and predictable schedule.