Floater MSR Region 1

All In Credit Union•Mobile, AL

10h•$19 - $28

About The Position

The Member Service Representative (MSR) supports branch operations by delivering loans, products, and services to members while maintaining quality, accuracy, and compliance. The role includes processing loans and financial transactions, maintaining records, assisting members with accounts, and recommending financial products and services that meet their needs. The position also provides administrative support, helps prevent fraudulent or non-compliant account activity, and serves as a liaison between members and internal departments. The representative serves as the Membership Officer and may provide notary services when applicable. NMLS registration and participation are required as applicable.

Requirements

Up to 3 years of experience in a financial or banking environment.
High school diploma or GED.
Exceptional communication and interpersonal skills.
Familiarity with BSA/OFAC compliance and the ability to assist members with related inquiries.
Willingness to register with NMLS.
Notary Public certification may be required.
Commitment to completing annual BSA training and staying informed about relevant laws and regulations.

Responsibilities

Assist members with loan and credit card applications and verify that required documentation is complete and accurate.
Process and disburse loan proceeds, verify documentation, and schedule loan closings with members.
Complete month-end reporting and follow internal standards and applicable regulations.
Help members open and close accounts, including investment accounts and IRAs, and maintain accurate records.
Conduct SSN verifications and other checks to help prevent fraudulent or non-compliant account activity.
Communicate between members and internal departments to support clear and effective communication.
Process deposits, withdrawals, loan payments, wires, and other financial transactions accurately.
Identify opportunities to recommend Credit Union products and services that align with members’ needs.
Perform filing, data entry, equipment maintenance, and other administrative tasks, and answer member inquiries.
Register and participate in the Nationwide Mortgage Licensing System and Registry as required.
Provide notary services in compliance with state regulations, if applicable.
Serve as the Membership Officer, supporting member satisfaction and adherence to Credit Union standards.
Complete annual BSA training and stay informed about relevant laws and regulations.