Front Desk Receptionist - Floater
About The Position
The receptionist handles front-office activities at Primary Health Care Centers, including welcoming patients and visitors, scheduling appointments, collecting payments, routing telephone calls, maintaining the reception and waiting areas, and providing courteous customer service. The role also includes balancing the daily day sheet, preparing cash deposits, and helping uninsured patients access information and assistance with the medicine assistance program. As a member of the Front Office Team, the receptionist rotates through evening and other clinics, cross-trains in other front-office roles, and reaches competency in those positions. The receptionist performs duties on a rotation basis and fills in during absences. The position may have remote work requirements.
Requirements
- High school diploma required.
- Strong mathematical skills.
- Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations.
- Ability to write reports and business correspondence and effectively present information and respond to questions from the general public.
- Ability to define problems, establish facts, and draw valid conclusions.
- Valid driver's license.
- Ability to operate a computer, type 40 words per minute, and understand and use various software programs.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Nice To Haves
- Additional college or business training.
Responsibilities
- Welcome patients, visitors, and telephone callers with a warm, friendly, efficient, and client-centered attitude.
- Maintain a positive first impression of the organization and keep the front office, waiting room, and reception area neat, orderly, and clean.
- Route calls to the appropriate person or department.
- Obtain necessary patient information, including registration, history, and surveys.
- Collect payments at the time of service and/or for prior balances.
- Interview prospective sliding-scale patients and secure and file relevant documentation.
- Run daily reports, balance the day sheet, and prepare daily cash deposits.
- Confirm insurance and demographic information; create or update patient computer files.
- Mark patients as arrived in the EMR after check-in and ensure patients are called in order.
- Handle minor patient billing questions.
- Inform patients of unavoidable delays and offer to reschedule appointments when appropriate.
- Schedule and reschedule appointments according to established policies and procedures; inform patients of the narcotic prescription policy and advise sliding-scale patients when their information needs updating.
- Participate in required organizational, OSHA, and Emergency Preparedness training; comply with HIPAA rules and regulations.
- Help providers meet meaningful-use criteria and support a Patient Centered Medical Home environment.
- Provide medicine assistance applications and help patients understand how to complete them.
- Collect returned medicine assistance applications, route them to providers for signatures, scan completed applications into the EMR, and notify patients when applications are ready for pickup.
- Receive medication shipments, enter medications into the appropriate documentation system, create encounters, and contact patients for pickup.
- Store medications securely until pickup; prepare medications for patients, obtain signatures, scan pickup sheets into patient files, document pickups, and close encounters.
- Cross-train in other Front Office positions, rotate through clinics, and fill in for absences.
- Perform other duties and responsibilities as assigned.
Benefits
- Health insurance
- Paid time off
- Dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
