Front Desk Associate
IFH CT OPERATIONS, INC • Fort Oglethorpe, GA24d • $11 - $11 • Onsite
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Front Desk Associate
IFH CT OPERATIONS, INC•Fort Oglethorpe, GA
•$11 - $11•Onsite
About The Position
Planet Fitness is seeking a friendly, courteous Front Desk Associate to deliver first-rate service, promote customer satisfaction and loyalty, and support Ignite Fitness Holdings-Planet Fitness’ mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional demeanor in a fast-paced retail environment. Associates may spend up to 50% of a shift maintaining club cleanliness and are expected to work hours based on club needs.
Requirements
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Six months of face-to-face customer service experience in a retail environment required.
- Ability to manage multiple responsibilities.
- Strong work ethic, decision-making, and problem-resolution skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Ability to work a flexible rotating schedule.
- Strong customer service skills.
- Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
- Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
- Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Nice To Haves
- One year of fitness experience preferred.
- Customer service experience in the fitness industry preferred.
- Open or flexible availability is a plus.
Responsibilities
- Welcome members and say goodbye in a confident, professional, and friendly manner.
- Anticipate members’ needs, respond promptly, and acknowledge all members.
- Provide gracious and efficient telephone service, answering promptly and accurately.
- Use communication and problem-solving skills to resolve customer concerns and support a positive experience.
- Maintain club cleanliness for up to 50% of the shift.
- Deliver prompt, accurate customer service in a fast-paced retail environment.
- Accept customer payments and provide change and receipts.
- Promote revenue by explaining and demonstrating product benefits and special promotions.
- Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.
Benefits
- Competitive salary.
- 401(k) plan.
- Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions).
- Paid time off (applicable to full-time positions).
- Free Black Card membership and exercise incentives.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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