Front Desk Receptionist - Term Time Only

Nord Anglia Education•New York, NY

22d•Onsite

About The Position

Nord Anglia International School New York is seeking a warm, professional and highly organized Front Desk Receptionist to serve as the welcoming face of the school and first point of contact for students, families, staff, visitors and external partners. This on-site, term-time-only position combines customer service with front office administration, visitor management, communication and practical support for the wider school team. Some required INSET days and occasional additional hours for events, meetings or operational coverage are included. The receptionist helps the school operate safely, efficiently and smoothly by providing a welcoming, secure front-of-house service and supporting day-to-day administrative needs. The role is based at the school during normal business hours and school events in an active educational environment. Regional travel may be required for meetings, training, recruitment activities and professional development. Applicants must be legally authorized to work in the United States and maintain work authorization throughout employment. Employment is contingent on required background screening, reference checks and safeguarding requirements. The role requires a commitment to child welfare and willingness to complete appropriate child protection training. The annual salary is listed as $30,000 for a part-time position, and the posting also offers a 30% school fee reduction.

Requirements

High school diploma or equivalent.
Excellent interpersonal and verbal communication skills and a warm, confident, professional manner.
Strong organizational skills and ability to manage multiple priorities accurately in a busy environment.
Sound judgment, discretion and ability to handle confidential information appropriately.
Strong written communication skills and attention to detail.
Confidence using standard office equipment and digital systems, including Microsoft Office / Microsoft 365.
Ability to learn school systems, visitor management platforms and student information systems.
Reliability, punctuality and ability to work collaboratively as part of a small team.
Legal authorization to work in the United States at the time of employment and throughout employment.
Successful completion of required background screening, reference checks and safeguarding requirements.
Commitment to safeguarding and promoting children's welfare and willingness to undertake appropriate child protection training.
Ability to perform the essential functions with or without reasonable accommodation, including effective communication, operation of standard office equipment and movement around the school building.
Ability to sit, stand and walk for extended periods, move around campus, use stairs multiple times per day, and reach, bend, stoop, kneel and occasionally crouch as required.

Nice To Haves

At least two years of experience in reception, front office, customer service or a comparable administrative role.
College coursework or additional administrative training.
Previous experience in a school, education, hospitality or other service-focused environment.
Experience supporting visitor access, attendance, events or front-office operations.
First Aid / CPR training or willingness to complete relevant training if required.
Genuine interest in working in an international school community and supporting children and families.

Responsibilities

Greet students, families, staff and visitors courteously and professionally.
Answer, screen and route incoming telephone calls, respond to general enquiries and direct complex enquiries to the appropriate staff member.
Maintain a tidy, organized and welcoming reception area and build positive relationships with families and visitors.
Coordinate visitor access, sign-in and sign-out procedures, visitor badges, and accurate visitor and contractor records in collaboration with the security team and staff.
Follow safeguarding, child protection, health and safety, and emergency procedures, and promptly escalate concerns.
Support arrival, dismissal and other busy periods to help ensure students enter and leave the building safely.
Handle sensitive information involving students, families and staff with discretion and confidentiality.
Coordinate incoming and outgoing mail, packages, courier deliveries and general correspondence.
Provide clerical support, including data entry, filing, copying, printing, scanning and preparing routine documents.
Support attendance and student sign-in/sign-out processes and maintain accurate records.
Assist with room bookings, school events, parent meetings and other front-office logistics.
Maintain reception supplies and report facilities or equipment issues promptly.
Provide administrative support to the Principal, leadership team and school office as required.
Monitor assigned shared reception or general school email accounts and route messages appropriately.
Communicate routine school information by telephone, email and in person.
Collaborate with colleagues to ensure consistent front desk coverage throughout the school day.
Provide front-of-house assistance for special events, open houses, parent events and other school activities.
Undertake other reasonable duties and special projects that support school operations.
Attend meetings, events and activities across campus locations.