Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Previous front desk, receptionist, or administrative experience is required.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Professional demeanor and ability to communicate effectively with patients, providers, and coworkers.
• Basic computer skills and ability to learn new software systems.
• Ability to handle confidential patient information appropriately.

Nice To Haves

• Medical office experience is strongly preferred.
• Dermatology or other specialty medical office experience is a plus.
• Familiarity with electronic medical records, appointment scheduling, and insurance verification.
• Previous experience in a dermatology practice or specialty medical office.
• Knowledge of medical terminology and insurance processes.
• Experience with patient check-in/check-out, appointment scheduling, and copayment collection.

Responsibilities

• Greet patients and visitors professionally, warmly, and in a welcoming manner.
• Check patients in and out and ensure demographic, contact, and insurance information is accurate and up to date.
• Answer incoming phone calls, direct calls appropriately, and assist patients with general questions.
• Schedule, confirm, reschedule, and cancel appointments as needed.
• Verify insurance information and assist with collecting copayments and other applicable patient payments.
• Maintain accurate patient records and update information in the electronic medical record (EMR) system.
• Communicate with medical assistants, providers, and other office staff to support efficient patient flow.
• Assist patients with completing paperwork and obtaining required documentation.
• Respond professionally to patient inquiries and direct clinical questions to appropriate clinical staff.
• Maintain an organized, clean, and professional front desk and waiting area.
• Follow patient confidentiality requirements, HIPAA regulations, and office policies.
• Perform other front-office and administrative duties as assigned.