Front Desk Teammate - Greenville (Part-Time)

Fitness Connection • Greenville, NC

9d • Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate in Greenville, North Carolina. The role supports the club’s hospitality team and directly contributes to the experience of members and guests by providing welcoming, energetic service. The Front Desk Teammate serves as an initial point of contact and communication hub for members, guests, and teammates, while supporting front desk operations, retail sales, and member services.

Teammates participate in the EPIC Training Program and are expected to complete it within a designated time frame. Training covers the membership system, supplement products, basic personal training benefits, and other club systems. After training, teammates are expected to apply these skills in their work.

Requirements

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English-language communication skills.
• Ability to perform basic math, reading, system technology, and communication tasks as required by the EPIC Training Program.
• Ability to perform the physical demands of the role, including lifting up to 50 pounds and moving freely around common gym obstacles.

Nice To Haves

• High school diploma or GED.
• Previous experience in hospitality or customer service.

Responsibilities

• Greet and farewell members and guests warmly and consistently.
• Check members into the gym using proper procedures and register guests using proper procedures.
• Answer telephone calls promptly using appropriate Fitness Connection language and route inquiries appropriately.
• Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
• Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored.
• Accurately use point-of-sale systems and follow money-handling procedures.
• Complete member and guest check-ins and respond to basic member-account inquiries.
• Monitor check-ins for delinquent accounts, collect balances, and update member information.
• Notify club management when a member issue requires escalation.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties and regular club cleaning routines as needed.
• Report incidents in a timely manner.
• Maintain positive relationships with the club team and support teammates in achieving their goals.
• Follow company policies and procedures.
• Complete the EPIC Training Program within the designated time frame and apply learned skills after training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED