Front Desk Teammate - Greenspoint (Part-Time)

Fitness Connection • Houston, TX

6d • Onsite

About The Position

Fitness Connection is hiring a Front Desk Teammate for its Front Desk Hospitality team. The role directly affects the experience of club members and guests by creating an energetic, welcoming environment and providing hospitality and service. Teammates serve as an initial point of contact and communication hub, handle member and guest check-ins, respond to inquiries, support ProShop sales and operations, and help maintain the club. Front Desk Teammates enroll in the EPIC Training Program and are expected to complete it within a designated time frame and apply the skills learned. Fitness Connection is an expanding, full-service health club with more than 40 locations in North Carolina, Nevada, and Texas. The company is committed to equal opportunity and reasonable accommodations for applicants and teammates.

Requirements

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English-language communication skills.
• Ability to perform basic math, reading, system technology, and communication skills required for the EPIC Training Program.
• Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick; lift up to 50 pounds; move freely around common gym obstacles; and move quickly between work areas when needed.

Nice To Haves

• High school diploma or GED.
• Previous hospitality or customer service experience.

Responsibilities

• Greet members and guests and provide genuine farewells.
• Check members into the gym and register guests using proper procedures.
• Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
• Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
• Stock and organize retail offerings, learn about products sold at the location, and maintain and monitor the ProShop area throughout the shift.
• Use point-of-sale and money-handling procedures accurately.
• Handle member and guest check-ins and basic member-account inquiries.
• Monitor check-ins for delinquent accounts, collect balances, and update member information.
• Notify club management when member assistance needs to be escalated.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties and regular club cleaning routines as needed.
• Report incidents in a timely manner.
• Maintain positive relationships with the club team and support teammates in achieving their goals.
• Adhere to company policies and procedures.
• Complete the EPIC Training Program within the designated time frame and apply the skills learned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed