Front Desk Teammate - Sugarland (Part-Time)

Fitness Connection•Sugar Land, TX

1d•Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its Sugarland location in Houston, Texas. The role provides hospitality and service to Club Members and Guests and helps create the energetic, welcoming environment Fitness Connection is known for. The teammate serves as an initial point of contact and communication hub for members, guests, and coworkers, while supporting front desk operations, the ProShop, and member services. Front Desk teammates complete Fitness Connection’s EPIC Training Program within a designated time frame. The coursework covers basic math, reading, system technology, and communication skills, as well as the membership system, supplement products, basic personal training benefits, and other club systems. Teammates are expected to apply these skills after completing training. Fitness Connection is a full-service health club with more than 40 locations in North Carolina, Nevada, and Texas. Its mission is to make a healthier lifestyle more accessible, including to underserved communities. The company is committed to equal opportunity and will consider reasonable accommodations for qualified applicants and teammates with disabilities or known medical conditions.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for EPIC Training Program coursework.
Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick; lift up to 50 pounds; move freely around common gym obstacles; and move quickly between work areas as needed.

Nice To Haves

High school diploma or GED.
Previous hospitality or customer service experience.

Responsibilities

Give members and guests EPIC greetings and genuine farewells.
Check members into the gym using proper procedures and register guests using proper procedures.
Answer telephone calls promptly using appropriate Fitness Connection language and route telephone inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise; meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored during the shift.
Use POS and money-handling procedures accurately.
Complete member and guest check-ins and basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information; notify club management when member assistance needs escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow company policies and procedures.
Successfully complete the EPIC Training Program within the designated time frame and apply the skills learned.