Overnight Front Desk Teammate - Denton (Part-Time)

Fitness Connection•Denton, TX

2d•Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its hospitality team in Denton, Texas. The role supports an energetic, welcoming club environment and provides hospitality and service to members and guests. The teammate serves as an initial point of contact, handles member and guest check-ins, telephone inquiries, basic account questions, and ProShop sales and operations. Teammates complete the EPIC Training Program within a designated time frame and apply the skills learned to the membership system, supplement products, personal training benefits, and other club systems. The position involves physical activity, including moving around a gym and lifting up to 50 pounds. Reasonable accommodations may be provided for qualified individuals with disabilities.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for EPIC Training Program coursework.
Ability to perform physical activities including bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking.
Ability to lift 50 pounds and move freely around obstacles common in gyms.
Ability to move quickly from one work area to another at short notice.

Nice To Haves

High school diploma or GED.
Previous experience in hospitality or customer service.

Responsibilities

Greet and farewell members and guests with EPIC greetings and farewells.
Check members into the gym and register guests using proper procedures.
Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products sold at the location, and maintain and monitor the ProShop area.
Use POS and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information.
Notify club management when a member needs escalated assistance.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club cleaning routines as needed.
Report incidents in a timely manner and maintain positive relationships with the club team.
Support teammates in achieving their goals and follow company policies and procedures.
Successfully complete the EPIC Training Program within the designated time frame and apply the skills learned.