Overnight Front Desk Teammate - Tech Ridge

Fitness Connection • Austin, TX

1d • Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its Tech Ridge club in Austin, Texas. The teammate supports the club’s hospitality team and helps create a welcoming, energetic experience for members and guests through attentive service and EPIC greetings and farewells. The role also supports the ProShop, member and club services, and general club operations.

Front Desk teammates participate in the EPIC Training Program and are expected to complete it within a designated time frame. Training covers the membership system, supplement products, basic personal training benefits, and other club systems; teammates are expected to apply the skills they learn. Fitness Connection is committed to equal opportunity and will consider reasonable accommodations for qualified teammates and applicants.

Requirements

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English-language communication skills.
• Ability to perform basic math, reading, system technology, and communication skills required for the EPIC Training Program.
• Ability to meet the physical demands of the role, including bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and lifting up to 50 pounds.
• Ability to move freely around obstacles common in gyms and move quickly between work areas when needed.

Nice To Haves

• High school diploma or GED.
• Previous hospitality or customer service experience.

Responsibilities

• Greet members and guests and provide genuine farewells.
• Check members into the gym and register guests using the required procedures.
• Answer telephone calls promptly using appropriate Fitness Connection language and route inquiries appropriately.
• Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise; meet or exceed daily and monthly ProShop goals.
• Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored.
• Use point-of-sale and money-handling procedures accurately.
• Complete member and guest check-ins and basic member account inquiries.
• Monitor check-ins for delinquent accounts, collect balances, and update member information; notify club management when a member needs escalated assistance.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties and regular club cleaning routines as needed.
• Report incidents in a timely manner.
• Maintain positive relationships with the club team and support teammates in achieving their goals.
• Follow company policies and procedures.
• Complete the EPIC Training Program within the designated time frame and apply the resulting knowledge and skills.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed