Front Desk Overnight

IFH CT OPERATIONS, INC • Norwich, CT

5d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and customers. The role includes welcoming and exiting members, responding to their needs, answering calls, resolving customer concerns, processing payments, and promoting products and special offers. The associate also helps maintain club cleanliness, which may account for up to 50% of the shift. This position is full-time and based in Norwich, Connecticut. Overnight weekday hours depend on club needs; initial training hours and schedules may vary.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team and depend on team members to complete work.
• Willingness to learn, take on new challenges, and accept additional responsibilities.
• Friendly and professional when assisting customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and clearly.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED