Front Desk Overnight

IFH CT OPERATIONS, INC • Buffalo, NY

13d • $17 - $17 • Onsite

About The Position

Planet Fitness is hiring a full-time Overnight Front Desk Associate in Cheektowaga, New York. The role provides friendly, professional customer service to club members, including greeting and acknowledging members, answering calls, resolving concerns, processing payments, and communicating products and promotions. The associate also helps maintain club cleanliness, which may take up to 50% of the shift. Initial training hours may vary, and weekday overnight hours depend on club needs; applicants should discuss availability with the Hiring Manager or note it on their application.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment, or one year of fitness experience preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills; fitness-industry experience is preferred.
• Ability to work as part of a team whose members depend on one another to complete work.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience.
• Customer service experience in the fitness industry.

Responsibilities

• Welcome members and say goodbye in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Resolve customer concerns using communication and problem-solving skills to support a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating the benefits of products and special promotions.
• Answer questions and clearly explain business procedures and policies.
• Work weekday overnight hours according to club needs and the agreed availability.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED