Front Desk Overnight

IFH CT OPERATIONS, INC • Albuquerque, NM

8d • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and customers in a fast-paced retail fitness club. The role includes greeting and assisting members, answering telephone calls, resolving customer concerns, handling customer payments, explaining products and promotions, and helping maintain club cleanliness. The position is full time at the South Coors location in Albuquerque, New Mexico. Overnight hours are based on club needs and may vary during initial training or as facility needs change. The listed schedule is Monday through Thursday, 10:00 p.m. to 6:00 a.m.; Friday and Saturday off; and Sunday, 11:30 p.m. to 6:00 a.m.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have at least six months of face-to-face customer service experience in a retail environment.
• Have excellent verbal and written communication skills.
• Be able to manage multiple responsibilities.
• Have a solid work ethic and strong decision-making and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have strong customer service skills; fitness-industry experience is preferred.
• Be able to work as part of a team whose members depend on one another to complete work.
• Be willing to learn, seek new challenges, and take on additional responsibilities.
• Be friendly and professional when interacting with customers while cleaning is being performed.
• Be hardworking, enthusiastic, and energetic.
• Be able to talk and hear; sit, stand, and handle or feel objects with the hands and fingers; walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.

Responsibilities

• Welcome members and say goodbye when they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service; answer calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness, which may take up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED