Front Desk Overnight

Planet Fitness • Fort Oglethorpe, GA

9d • $12 - $12 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to welcome and assist members, provide telephone and in-person customer service, address customer concerns, process payments, and promote products and special offers. The role also includes maintaining club cleanliness for up to 50% of the shift and providing accurate information about business procedures and policies. The position is full time in Fort Oglethorpe, Georgia, with an overnight schedule based on club needs. Listed hours are Monday through Thursday, 10:00 p.m. to 6:00 a.m.; Sunday, 11:00 p.m. to 6:00 a.m.; and Friday and Saturday off. Initial training hours and schedules may vary as facility needs change.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team whose members depend on one another to complete work.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome members and acknowledge them when they enter and leave the club.
• Anticipate and promptly respond to members’ needs.
• Provide gracious, efficient, prompt, and knowledgeable telephone service, ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and create a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED