Overnight Front Desk Associate

Planet Fitness•Hanover, PA

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members in their fitness journeys, handling membership and retail transactions, and maintaining a clean, safe club environment. Team members are expected to contribute to workplace health and safety by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and passion for providing a consistent, exceptional experience to members, guests, and team members.
Punctual, reliable, and dependable; takes pride in work.
Handles interactions diplomatically and is motivated to help others.
Acts with integrity and respect.
Strong communication and listening skills, with the ability to empathize.
Ability to learn quickly and apply online and hands-on training.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate in person or by phone continually during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address safety or policy issues and cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.