Overnight Front Desk Associate

Planet Fitness • Buffalo, NY

12d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional customer service and support club operations. The associate welcomes and assists members, responds to questions and concerns, handles telephone calls and customer payments, promotes products and special offers, and helps maintain club cleanliness. The role is based in Cheektowaga, New York, and is full time. Overnight weekday hours depend on club needs; initial training hours and schedules may vary as facility needs change.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment, or one year of fitness experience preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills; fitness-industry experience is preferred.
• Ability to work as part of a team.
• Willingness to learn, seek challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is underway.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience.
• Customer service experience in the fitness industry.

Responsibilities

• Welcome members and acknowledge them when they arrive and leave.
• Anticipate and respond promptly to members’ needs.
• Provide efficient telephone service and give complete, accurate information.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain club cleanliness, which may account for up to 50% of the shift.
• Provide prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating products and special promotions.
• Answer customer questions and explain business procedures and policies in a clear, customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED