Overnight Front Desk Associate

Planet Fitness•Savannah, GA

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, while ensuring an exceptional Judgement Free member experience. The role involves welcoming and assisting members, supporting their fitness journeys, carrying out membership and retail transactions, maintaining a clean and safe club, and addressing facility concerns. Team members are expected to contribute to a welcoming, supportive workplace and a safe and healthy environment by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and movement throughout the club during the shift.
Continual in-person or phone communication to exchange information during the shift.
Ability to lift up to 75 pounds.
Will encounter toxic chemicals during the shift.
Frequent cleaning and sanitizing of equipment and facilities.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and help with check-in.
Connect with members on the club floor, offer assistance and support with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective member calls and tours and assess membership needs.
Execute retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.