Overnight Front Desk Associate

Planet Fitness • Fairfield, CT

6d • $17 - $17 • Onsite

About The Position

Planet Fitness is hiring a part-time Overnight Front Desk Associate in Fairfield, Connecticut. The associate welcomes and assists members, provides courteous telephone service, resolves customer concerns, processes payments, promotes products and special offers, and helps maintain club cleanliness. The role requires delivering accurate, efficient customer service in a fast-paced retail environment. Overnight weekday hours depend on club needs; initial training hours and schedules may vary. Applicants should discuss availability with the Hiring Manager or include it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team whose members depend on each other to complete work.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear; sit, stand, and use hands and fingers to handle or feel; walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.

Responsibilities

• Welcome members and say goodbye when they exit in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Answer telephone calls promptly and provide knowledgeable, complete, and accurate information.
• Resolve customer concerns using communication and problem-solving skills.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Provide prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Accurately and customer-friendly explain business procedures and policies.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED