Front Desk Overnight

IFH CT OPERATIONS, INC • Manchester, CT

8d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and customers. The role includes welcoming and farewelling members, answering calls, addressing customer concerns, processing payments, promoting products and special offers, and communicating business procedures and policies accurately. The associate may spend up to 50% of the shift maintaining club cleanliness. Overnight weekday hours depend on club needs; initial training hours and schedules may vary as facility needs change. Applicants should discuss their availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic and decision-making and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team whose members depend on one another.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel; stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Communicate and demonstrate product benefits and special promotions to drive revenue.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Fun exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED