Front Desk Teammate - Lewisville (Part-Time)

Fitness Connection•Lewisville, TX

8d•Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its Lewisville, Texas location. The role supports a welcoming, energetic club environment and provides hospitality and service to members and guests. Front Desk teammates serve as an initial point of contact, handle check-ins and basic account inquiries, direct guests and telephone inquiries, and help maintain club operations and a clean, organized front desk and entryway. They also promote and sell ProShop products, use point-of-sale and money-handling procedures, and support the club team. Teammates enroll in the EPIC Training Program and are expected to complete it within a designated timeframe. Training covers the membership system, supplement products, basic personal training benefits, and other club systems; teammates are expected to apply what they learn after training. The role involves physical activity, including moving quickly around gym obstacles and lifting up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Fitness Connection describes itself as a full-service health club with more than 40 locations in North Carolina, Nevada, and Texas. Its mission is to make a healthier lifestyle more accessible, including for underserved communities. The company is committed to equal opportunity and to participating in an interactive process to determine reasonable accommodations for applicants and teammates.

Requirements

High school diploma or GED preferred.
Previous hospitality or customer service experience preferred.
Ability to understand and follow verbal and written instructions and communicate effectively.
Ability to interpret business communications, including personal training contracts and pricing packages.
Excellent verbal and written English-language communication skills.
Ability to perform basic math, reading, system technology, and communication tasks required for the EPIC Training Program.
Ability to bend, squat, jump, run, reach, walk, hop, spin, and kick; lift up to 50 pounds; move around common gym obstacles; and move quickly between work areas.

Nice To Haves

High school diploma or GED.
Previous hospitality or customer service experience.

Responsibilities

Greet and farewell members and guests in an engaging, welcoming manner.
Check members into the gym using proper procedures and register guests using proper procedures.
Answer telephone calls promptly using appropriate Fitness Connection language and route inquiries appropriately.
Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
Serve as an initial point of contact and communication hub for members, guests, and teammates.
Promote and sell drinks, bars, supplements, and merchandise; meet or exceed daily and monthly ProShop goals.
Stock and organize retail offerings, learn about products sold at the location, and keep the ProShop area maintained and monitored throughout the shift.
Use point-of-sale and money-handling procedures accurately.
Complete member and guest check-ins and respond to basic member account inquiries.
Monitor check-ins for delinquent accounts, collect balances, and update member information; notify club management when a member issue needs escalation.
Keep the front desk and entryway neat, clean, and organized.
Complete opening and closing duties and regular club-cleaning routines as needed.
Report incidents in a timely manner.
Maintain positive relationships with the club team and support teammates in achieving their goals.
Follow company policies and procedures.
Complete the EPIC Training Program within the designated timeframe and apply the skills learned.