Front Desk Teammate - Oak Cliff (Part-Time)

Fitness Connection • Dallas, TX

9d • Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its Oak Cliff club in Dallas, Texas. The role supports the daily experience of club members and guests by providing a welcoming, energetic environment and attentive hospitality. Front Desk Teammates serve as an initial point of contact and communication hub, assist with check-in and account inquiries, direct guests and appointments to the appropriate Fitness Consultant, and promote and sell ProShop products.

The position also includes maintaining the front desk, entryway, and ProShop; completing opening, closing, and cleaning duties as needed; handling payments and point-of-sale transactions; monitoring membership accounts; reporting incidents; and supporting the club team. Teammates enroll in the EPIC Training Program and are expected to complete its coursework within a designated time frame and apply the skills learned.

Requirements

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English communication skills.
• Ability to perform basic math, reading, system technology, and communication skills required for the EPIC Training Program.

Nice To Haves

• High school diploma or GED.
• Previous experience in hospitality or customer service.

Responsibilities

• Greet and farewell all members and guests in a genuine, welcoming manner.
• Check members into the gym using proper procedures and register guests using proper registration procedures.
• Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
• Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise, and meet or exceed daily and monthly ProShop goals.
• Stock and organize retail offerings, learn about products sold at the location, and maintain and monitor the ProShop area.
• Use point-of-sale and money-handling procedures accurately.
• Complete member and guest check-ins and respond to basic member account inquiries.
• Monitor check-ins to identify delinquent accounts, collect balances, and update member information.
• Notify club management when a member needs escalated assistance.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties and regular club cleaning routines as needed.
• Report incidents in a timely manner.
• Maintain positive relationships with the club team and support teammates in achieving their goals.
• Adhere to company policies and procedures.
• Successfully complete the EPIC Training Program within the designated time frame and apply the skills learned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED