Front Desk Agent - Snowbird Cliff Lodge (Seasonal, Part-time)

POWDR • Snowbird, UT

1d

About The Position

The seasonal Cliff Lodge Front Desk Agent at Snowbird provides excellent customer service throughout guests’ stays and performs duties related to front desk operations. The role supports guest check-in and checkout, provides resort information, answers telephone calls, makes lodging reservations, handles customer complaints and finds solutions, and maintains a high standard of hospitality. The schedule varies according to business needs, with availability required for both shifts, any day of the week, including weekends and holidays. Shifts may range from early morning to late evening.

Requirements

• High school diploma or equivalent.
• Great listening, speaking, presentation, and upselling skills.
• Ability to multitask.
• Strong organizational skills.
• At least 18 years of age.
• Positive attitude and ability to work well under pressure.
• Availability to work both shifts based on business needs, any day of the week, including weekends and holidays.

Nice To Haves

• Previous hotel or hospitality experience.

Responsibilities

• Check guests in and out in a professional and friendly manner.
• Communicate discounts and upsell strategies.
• Accommodate special requests and VIP arrivals with hospitality and professionalism.
• Book lodging reservations using knowledge of occupancy levels.
• Respond to guest questions and resolve customer complaints.
• Verify guest payments and process credit cards.
• Protect guest privacy.
• Provide guests with general information about the resort.
• Post after-hours Sundries shop charges in the PMS system.
• Assist guest services (concierge) when needed.
• Update guest tiles with phone numbers and email addresses at check-in.
• Perform other duties and tasks as assigned by a manager or supervisor.

Benefits

• Snowbird season pass and complimentary ticket benefits.
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees.
• 401(k) with company match.
• Discounts with Powdr partners.
• Free transportation to work through UTA Bus, Rideshare Vans, and Employee Shuttles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED