Front Desk Teammate - Grand Prairie (Part-Time)

Fitness Connection • Grand Prairie, TX

2d • Onsite

About The Position

Fitness Connection is hiring a part-time Front Desk Teammate for its Front Desk Hospitality team in Grand Prairie, Texas. The teammate helps create an energetic, welcoming club environment and provides hospitality and service to members and guests. The role serves as an initial point of contact and communication hub, supports check-in and member services, promotes and sells ProShop products, and assists with club operations and cleaning. Front Desk teammates enroll in the EPIC Training Program and are expected to complete it within a designated time frame and apply the skills learned.

Requirements

• High school diploma or GED preferred.
• Previous hospitality or customer service experience preferred.
• Ability to understand and follow verbal and written instructions and communicate effectively.
• Ability to interpret business communications, including personal training contracts and pricing packages.
• Excellent verbal and written English communication skills.
• Ability to perform basic math, reading, system technology, and communication skills required for EPIC Training Program coursework.
• Ability to meet the physical demands of the position, including lifting up to 50 pounds and moving freely around common gym obstacles.

Nice To Haves

• High school diploma or GED.
• Previous hospitality or customer service experience.

Responsibilities

• Greet members and guests energetically and provide genuine farewells.
• Check members into the gym using proper procedures and register guests using proper procedures.
• Answer telephone calls promptly using appropriate Fitness Connection verbiage and route inquiries appropriately.
• Direct guests and appointments to the appropriate Fitness Consultant promptly and professionally.
• Serve as an initial point of contact and communication hub for members, guests, and teammates.
• Promote and sell drinks, bars, supplements, and merchandise; meet or exceed daily and monthly ProShop goals.
• Stock and organize retail offerings and assist with operational duties as requested by management.
• Learn about consumable and retail products sold at the location.
• Maintain and monitor the ProShop area throughout the shift.
• Use point-of-sale and money-handling procedures accurately.
• Complete member and guest check-ins and handle basic member account inquiries.
• Monitor check-ins for delinquent accounts, collect balances, and update member information.
• Notify club management when a member needs escalated assistance.
• Keep the front desk and entryway neat, clean, and organized.
• Complete opening and closing duties and regular club cleaning routines as needed.
• Report incidents in a timely manner.
• Maintain positive relationships with the club team and support teammates in achieving their goals.
• Adhere to company policies and procedures.
• Complete the EPIC Training Program within the designated time frame and apply the skills learned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed