Front Desk Supervisor - Greenville

Pet Paradise•Greenville, SC

12d

About The Position

Pet Paradise is hiring a Front Desk Supervisor to lead its Front Desk Associates and support the management team. The role includes supervising, training, and coaching associates in accordance with company standards, policies, and guidelines; assisting with employee training, work assignments, and performance reviews; and reporting and documenting potential hazards or behavioral problems involving guests or employees. The supervisor also assists with front desk operations as needed, including check-ins and check-outs, phone calls, customer service concerns, and lobby cleanliness, and helps team members complete required LMS courses and training guides. The job involves considerable physical labor, including handling pets, walking, cleaning, and maintaining suites. Candidates should be comfortable around dogs of all sizes, able to lift up to 60 pounds, and flexible to resort scheduling needs, including days, nights, weekends, holidays, and peak times. A valid driver's license and ability to pass a criminal background check are required. The starting rate is $16.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date. Benefits and opportunities include advancement and company training academies, complimentary pet services, paid time off, a 401(k) with company match, and insurance for full-time employees.

Requirements

High school diploma or GED; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Strong organizational, cash management, and sales skills.
Exceptional communication and interpersonal skills.
Comfortable leading by example, including hands-on task management.
Comfortable being around dogs of all sizes and physically able to lift up to 60 pounds.
Valid driver's license and ability to pass a criminal background check.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Nice To Haves

Two or more years in a customer service role, such as customer service, call center, or receptionist work.
Prior supervisory experience.

Responsibilities

Directly supervise Front Desk Associates, including leading, training, and coaching them according to company standards, policies, and guidelines.
Assist the management team with employee training, assigning and directing work, coaching, and conducting performance reviews.
Report and document potential hazards or behavioral problems involving guests or employees to the management team.
Assist with front desk functions as needed, including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining lobby cleanliness during operating hours.
Help new and existing team members complete required LMS courses and training guides.
Perform additional duties as required by the management team.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and opportunities for Supervisor and Assistant Manager roles companywide.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program (EAP) with an added mental health benefit, available to all employees.