Front Desk Supervisor

Restoration St Louis Inc • Davenport, IA

6d • $17 - $18

About The Position

Hotel Blackhawk Hotel is seeking an experienced Front Desk Supervisor to lead the front office team and ensure exceptional guest service from arrival to departure. This hands-on leadership role is suited to someone who thrives in a fast-paced hospitality environment, sets high standards, and leads by example. The position requires availability for nights, days, weekends, and holidays.

Requirements

• 3–5+ years of hotel front desk experience, including at least 1–2 years in a supervisory or leadership role.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Proven ability to manage high-pressure situations professionally.
• Solid understanding of hotel operations, reservations systems, and guest service standards.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Experience with property management systems (PMS) such as Opera, FOSSE, or similar.
• Background in training and developing high-performing teams.
• Strong attention to detail and organizational skills.

Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism.
• Lead, coach, and motivate front desk agents to deliver outstanding guest service.
• Serve as the primary contact for escalated guest concerns and VIP requests.
• Monitor check-in and check-out processes to ensure a smooth, welcoming experience.
• Train new team members and reinforce service standards and hotel policies.
• Assist with scheduling, shift coverage, and staff performance management.
• Ensure proper handling of reservations, billing, and cash transactions.
• Coordinate with housekeeping, maintenance, and management to meet guest needs.
• Maintain a polished, organized, guest-ready front desk environment.

Benefits

• Competitive pay based on experience.
• Opportunities for growth within the hotel.
• Supportive and team-oriented work environment.
• Opportunity to play a key leadership role in delivering exceptional guest experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed