Front Desk Supervisor
Atrium Hospitality•Franklin, TN
About The Position
The Front Desk Supervisor oversees daily front desk operations at the Franklin Embassy Suites, ensuring smooth check-ins and check-outs and a welcoming guest experience. The supervisor coaches, trains, and motivates front desk associates; handles guest concerns with urgency and a positive attitude; and monitors cash handling, shift reports, and compliance with brand and safety standards. The role also supports front desk tasks as needed, including answering phones, updating the reader board, and assisting with VIP arrivals.
Requirements
- Customer service and leadership experience, including the ability to lead teams and remain calm under pressure.
- Strong communication skills to coordinate with guests, staff, and other departments.
- Detail-oriented and organized, including managing shift reports and guest requests.
- Comfort with hotel systems, email, and reports.
- Able to lift 50 pounds and remain on one's feet.
Responsibilities
- Supervise daily front desk operations, including check-ins and check-outs.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with urgency and a positive attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Assist with front desk tasks as needed, including answering phones, updating the reader board, and helping with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid time off and vacation
- Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on brands and services
- Community service and volunteer programs
- Career growth and learning opportunities, including internal promotions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
