Front Desk Supervisor

EVEN Hotels • Omaha, NE

9d • Onsite

About The Position

EVEN Hotel Downtown Omaha is seeking a dependable, guest-focused Front Desk Supervisor to help lead the front desk team and support daily hotel operations. This hands-on role requires initiative, professional communication, and excellent guest service. The position is full-time and salaried, with primary hours of 7:00 a.m. to 4:00 p.m. Weekends and holidays are required as needed.

Requirements

• Previous experience working at an IHG hotel.
• Valid driver’s license and ability to safely operate the hotel shuttle.
• Availability to work weekends and holidays as needed.
• Strong customer service, communication, and problem-solving skills.
• Ability to lead by example, handle competing priorities, and remain professional under pressure.
• Dependability, attention to detail, and commitment to guest satisfaction.

Nice To Haves

• Hotel Key PMS knowledge.
• Previous hotel front desk supervisory or leadership experience.

Responsibilities

• Supervise daily front desk operations and support staff throughout the shift.
• Assist with guest check-ins, check-outs, reservations, billing, and payment processing.
• Address guest questions and concerns professionally and promptly.
• Train and coach front desk employees on hotel procedures, service expectations, and IHG brand standards.
• Communicate with housekeeping and maintenance regarding room readiness, guest requests, and operational needs.
• Review reservations, room assignments, and shift reports for accuracy.
• Follow hotel cash-handling, safety, security, and incident-reporting procedures.
• Drive the hotel shuttle occasionally as needed.
• Assist the General Manager with other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed