Front Desk Supervisor

The Inn at Virginia Tech and Skelton Conference Center (Crestline Hotels and Resorts)•Blacksburg, VA

24d•$18 - $24

About The Position

The Inn at Virginia Tech and Skelton Conference Center is hiring two Front Desk Supervisors for its front office leadership team in Blacksburg, Virginia. The Front Desk Supervisor oversees front desk operations to support productivity, employee morale, and guest service. The role includes welcoming and registering guests, assigning rooms, handling reservations and payments, keeping records, responding to guest questions and concerns, and coordinating with other hotel teams. The supervisor also helps train associates, oversees staff work, supports shift balancing and checklist completion, and ensures staff know hotel emergency procedures. The successful candidate is a professional, courteous, service-focused team player who is open to learning and leads by example. The position is full-time and hourly, with a pay range of $18–$24; compensation is commensurate with experience.

Requirements

High school graduate or GED.
Basic computer skills required.
Professional and courteous communication with guests and team members.
Team-player approach, willingness to learn, and ability to lead by example.

Nice To Haves

Previous hotel experience.
Previous supervisory experience.
Experience with Opera V5 and/or Opera Cloud.
Two to three years of supervisory experience preferred, including at least one year of front desk experience.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customers' credit and establish how they will pay for accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and provide escort instructions to bellhops.
Maintain records of room availability and guest accounts, manually or using computers.
Post charges for rooms, food, liquor, telephone calls, and other items to ledgers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints and refer customers to managers as necessary.
Answer inquiries about hotel services, guest registration, and travel directions, and make recommendations about shopping, dining, or entertainment.
Clean and maintain lobby and common areas, including restocking supplies and watering plants.
Plan, schedule, or supervise the work of other employees.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Assist guests with check-in and check-out and fulfill special service or information requests in accordance with SOPs.
Assist in training new associates and provide ongoing training to agents as cashiers.
Ensure staff are familiar with hotel emergency procedures.
Work with desk agents to balance at the end of shifts and ensure completion of shift checklists.
Greet guests promptly and graciously, and handle questions and problems within empowerment guidelines.